Bug 8952 - installation fails on windows
Summary: installation fails on windows
Status: RESOLVED FIXED
Alias: None
Product: Xamarin Studio
Classification: Desktop
Component: Installer ()
Version: unspecified
Hardware: PC Windows
: Normal normal
Target Milestone: master
Assignee: Bugzilla
URL:
Depends on:
Blocks:
 
Reported: 2012-12-15 14:50 UTC by Lars
Modified: 2015-08-24 13:25 UTC (History)
6 users (show)

Tags:
Is this bug a regression?: ---
Last known good build:


Attachments
MSI error log file (954 bytes, application/octet-stream)
2013-01-08 21:37 UTC, Rob Locher
Details


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Status:
RESOLVED FIXED

Description Lars 2012-12-15 14:50:15 UTC
I tried to install monodevelop on Windows XP.  I used the installer mono-2.10.9-gtksharp-2.12.11-win32-0.exe, which worked fine.  I then tried to install Monodevelop.  It said I had the wrong version of gtk#.  So, I then ran the installer mono-2.10.9-gtksharp-2.12.11-win32-0.exe.  I got an errror message saying "There is a problem with this Windows Installer package.
A program run as part of the setup did not finish as
expected. Contact your support personnel or package vendor."
Comment 2 Hans Jorgensen 2013-01-02 11:33:12 UTC
I'm experiencing a similar bug on Windows 8 64-bit. I try to install using the Mono 2.10.9 package with GTK# 2.12.11, but when I install MonoDevelop, I am told that I must use GTK# 2.12.9 or greater. The installation does go through when I install GTK# 2.12.9 by itself from the MonoDevelop website. I think that the MonoDevelop installer is only able to find this old version of GTK#, and should be fixed. 

The error message that Lars is experiencing has to do with Mono itself - when you run the installer with Mono already installed, it just freaks out and does nothing. You have to use Add/Remove programs to wipe the old Mono installation first before you can reinstall it.
Comment 3 Rob Locher 2013-01-08 14:36:10 UTC
Similar problem here: I'm trying to install Gtk# for .Net 2.12.10 on Windows XP Service Pack 3 (32-bit) so that I can install Tomboy.  At the very end of the installation procedure I get an error, and the installer rolls all the way back.  I looked at the Event Viewer, and there is an error in the Application log that gives a little more information:

Product: Gtk# for .Net 2.12.10 -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.  Action setup_pixbuf_loaders.2EE2AF11_DC29_11DC_B7B3_005056C00008, location: C:\WINDOWS\Installer\MSI168.tmp, command: "C:\Program Files\GtkSharp\2.12\bin\gdk-pixbuf-query-loaders.exe" "C:\Program Files\GtkSharp\2.12\etc\gtk-2.0\gdk-pixbuf.loaders
Comment 4 Rob Locher 2013-01-08 21:37:22 UTC
Created attachment 3181 [details]
MSI error log file

I did some poking around, and I discovered that failed MSI installations generate a log file.  Here is that log file.  It doesn't add much information to what I've already given, although it does seem to confirm that the command that was run by the MSI installer wasn't properly terminated by a double quote (").  Could this be the bug?
Comment 5 mmacauley 2013-02-17 21:22:06 UTC
I'm having the exact same problem as Rob, "trying to install Gtk# for .Net 2.12.10 on Windows XP Service Pack 3 (32-bit) so that I can install Tomboy."
Comment 6 Florian Berger 2015-01-05 10:17:42 UTC
Same problem here on Windows 7 with XamarinStudio 5.5.4.15-0.

With either gtk-sharp 2.12.25 or 2.12.22 installed, the installer yields "Gtk# version 2.12.22 or greater must be installed" and aborts.
Comment 7 Lluis Sanchez 2015-08-24 13:25:40 UTC
This should be already fixed.