Bug 28332 - Cannot Install Android Player
Summary: Cannot Install Android Player
Status: RESOLVED NOT_REPRODUCIBLE
Alias: None
Product: Xamarin Android Player
Classification: Xamarin
Component: Player ()
Version: unspecified
Hardware: PC Windows
: --- normal
Target Milestone: ---
Assignee: Bugzilla
URL:
Depends on:
Blocks:
 
Reported: 2015-03-23 10:42 UTC by Thao Le
Modified: 2015-07-29 10:52 UTC (History)
5 users (show)

Tags:
Is this bug a regression?: ---
Last known good build:


Attachments
Log file (9.54 KB, application/octet-stream)
2015-04-16 13:22 UTC, Thao Le
Details
log file 2 (40.43 KB, application/octet-stream)
2015-04-16 13:23 UTC, Thao Le
Details
Log file3 (737.71 KB, application/octet-stream)
2015-04-16 13:23 UTC, Thao Le
Details


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Status:
RESOLVED NOT_REPRODUCIBLE

Description Thao Le 2015-03-23 10:42:54 UTC
I receive this error when install Android Player on Window 7.

[1FA8:21A8][2015-03-23T10:29:00]i001: Burn v3.8.1128.0, Windows v6.1 (Build 7601: Service Pack 1), path: C:\software\XAP-Beta-14.49-v0.1.1-amd64.exe, cmdline: ''
[1FA8:21A8][2015-03-23T10:29:00]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\thaole\AppData\Local\Temp\Xamarin_Android_Player_20150323102900.log'
[1FA8:21A8][2015-03-23T10:29:00]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\software\XAP-Beta-14.49-v0.1.1-amd64.exe'
[1FA8:21A8][2015-03-23T10:29:00]i000: Setting string variable 'WixBundleName' to value 'Xamarin Android Player'
[1FA8:21A8][2015-03-23T10:29:00]i100: Detect begin, 3 packages
[1FA8:21A8][2015-03-23T10:29:00]i000: Setting string variable 'NETFRAMEWORK45' to value '379893'
[1FA8:21A8][2015-03-23T10:29:00]i052: Condition 'NETFRAMEWORK45 >= 378389' evaluates to true.
[1FA8:21A8][2015-03-23T10:29:00]i101: Detected package: NetFx45Web, state: Present, cached: None
[1FA8:21A8][2015-03-23T10:29:00]i101: Detected package: VBoxInstaller_64bits.msi, state: Absent, cached: Complete
[1FA8:21A8][2015-03-23T10:29:00]i101: Detected package: XamarinAndroidPlayer.msi, state: Absent, cached: None
[1FA8:21A8][2015-03-23T10:29:00]i199: Detect complete, result: 0x0
[1FA8:205C][2015-03-23T10:29:03]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[1FA8:21A8][2015-03-23T10:29:03]i200: Plan begin, 3 packages, action: Install
[1FA8:21A8][2015-03-23T10:29:03]w321: Skipping dependency registration on package with no dependency providers: NetFx45Web
[1FA8:21A8][2015-03-23T10:29:03]i000: Setting string variable 'WixBundleLog_VBoxInstaller_64bits.msi' to value 'C:\Users\thaole\AppData\Local\Temp\Xamarin_Android_Player_20150323102900_0_VBoxInstaller_64bits.msi.log'
[1FA8:21A8][2015-03-23T10:29:03]i000: Setting string variable 'WixBundleRollbackLog_XamarinAndroidPlayer.msi' to value 'C:\Users\thaole\AppData\Local\Temp\Xamarin_Android_Player_20150323102900_1_XamarinAndroidPlayer.msi_rollback.log'
[1FA8:21A8][2015-03-23T10:29:03]i000: Setting string variable 'WixBundleLog_XamarinAndroidPlayer.msi' to value 'C:\Users\thaole\AppData\Local\Temp\Xamarin_Android_Player_20150323102900_1_XamarinAndroidPlayer.msi.log'
[1FA8:21A8][2015-03-23T10:29:03]i201: Planned package: NetFx45Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1FA8:21A8][2015-03-23T10:29:03]i201: Planned package: VBoxInstaller_64bits.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: No, uncache: No, dependency: Register
[1FA8:21A8][2015-03-23T10:29:03]i201: Planned package: XamarinAndroidPlayer.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[1FA8:21A8][2015-03-23T10:29:03]i299: Plan complete, result: 0x0
[1FA8:21A8][2015-03-23T10:29:03]i300: Apply begin
[057C:1E2C][2015-03-23T10:29:05]i360: Creating a system restore point.
[057C:1E2C][2015-03-23T10:29:10]i361: Created a system restore point.
[057C:1E2C][2015-03-23T10:29:10]i000: Caching bundle from: 'C:\Users\thaole\AppData\Local\Temp\{2c4d0216-7fce-4e77-a2b2-e1dd5f6da9ad}\.be\XamarinAndroidPlayerBundle-amd64.exe' to: 'C:\ProgramData\Package Cache\{2c4d0216-7fce-4e77-a2b2-e1dd5f6da9ad}\XamarinAndroidPlayerBundle-amd64.exe'
[057C:1E2C][2015-03-23T10:29:10]i320: Registering bundle dependency provider: {2c4d0216-7fce-4e77-a2b2-e1dd5f6da9ad}, version: 0.1.1.0
[057C:1530][2015-03-23T10:29:10]i304: Verified existing payload: VBoxInstaller_64bits.msi at path: C:\ProgramData\Package Cache\{74B7E6F9-DCAC-4ADB-B2D0-EEFDD1B5AC25}v4.3.18\VBoxInstaller_64bits.msi.
[057C:1530][2015-03-23T10:29:10]i304: Verified existing payload: cab7DD57E98BB21708E574C731CAA7B8524 at path: C:\ProgramData\Package Cache\{74B7E6F9-DCAC-4ADB-B2D0-EEFDD1B5AC25}v4.3.18\common.cab.
[057C:1530][2015-03-23T10:29:10]e000: Error 0x80070002: Failed to find payload: XamarinAndroidPlayer.msi in working path: C:\Users\thaole\AppData\Local\Temp\{2c4d0216-7fce-4e77-a2b2-e1dd5f6da9ad}\XamarinAndroidPlayer.msi and unverified path: C:\ProgramData\Package Cache\.unverified\XamarinAndroidPlayer.msi
[057C:1530][2015-03-23T10:29:10]e000: Error 0x80070002: Failed to cache payload: XamarinAndroidPlayer.msi
[1FA8:11D4][2015-03-23T10:29:10]e314: Failed to cache payload: XamarinAndroidPlayer.msi from working path: C:\Users\thaole\AppData\Local\Temp\{2c4d0216-7fce-4e77-a2b2-e1dd5f6da9ad}\XamarinAndroidPlayer.msi, error: 0x80070002.
[1FA8:11D4][2015-03-23T10:29:10]e349: Application requested retry of payload: XamarinAndroidPlayer.msi, encountered error: 0x80070002. Retrying...
[057C:1530][2015-03-23T10:29:10]i305: Verified acquired payload: XamarinAndroidPlayer.msi at path: C:\ProgramData\Package Cache\.unverified\XamarinAndroidPlayer.msi, moving to: C:\ProgramData\Package Cache\{1E9CA118-4453-4B5A-ACF7-FC72424D1175}v0.1.1\XamarinAndroidPlayer.msi.
[057C:1E2C][2015-03-23T10:29:10]i323: Registering package dependency provider: {74B7E6F9-DCAC-4ADB-B2D0-EEFDD1B5AC25}, version: 4.3.18, package: VBoxInstaller_64bits.msi
[057C:1E2C][2015-03-23T10:29:10]i301: Applying execute package: VBoxInstaller_64bits.msi, action: Install, path: C:\ProgramData\Package Cache\{74B7E6F9-DCAC-4ADB-B2D0-EEFDD1B5AC25}v4.3.18\VBoxInstaller_64bits.msi, arguments: ' MSIFASTINSTALL="7"'
[057C:1E2C][2015-03-23T10:31:41]e000: Error 0x80070643: Failed to install MSI package.
[057C:1E2C][2015-03-23T10:31:41]e000: Error 0x80070643: Failed to execute MSI package.
[1FA8:21A8][2015-03-23T10:31:41]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[1FA8:21A8][2015-03-23T10:31:41]w350: Applied non-vital package: VBoxInstaller_64bits.msi, encountered error: 0x80070643. Continuing...
[057C:1E2C][2015-03-23T10:31:41]i325: Registering dependency: {2c4d0216-7fce-4e77-a2b2-e1dd5f6da9ad} on package provider: {74B7E6F9-DCAC-4ADB-B2D0-EEFDD1B5AC25}, package: VBoxInstaller_64bits.msi
[057C:1E2C][2015-03-23T10:31:41]i323: Registering package dependency provider: {1E9CA118-4453-4B5A-ACF7-FC72424D1175}, version: 0.1.1, package: XamarinAndroidPlayer.msi
[057C:1E2C][2015-03-23T10:31:41]i301: Applying execute package: XamarinAndroidPlayer.msi, action: Install, path: C:\ProgramData\Package Cache\{1E9CA118-4453-4B5A-ACF7-FC72424D1175}v0.1.1\XamarinAndroidPlayer.msi, arguments: ' MSIFASTINSTALL="7" ARPSYSTEMCOMPONENT="1" INSTALL_LOCATION=""'
[057C:1E2C][2015-03-23T10:31:44]e000: Error 0x80070643: Failed to install MSI package.
[057C:1E2C][2015-03-23T10:31:44]e000: Error 0x80070643: Failed to execute MSI package.
[1FA8:21A8][2015-03-23T10:31:44]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[1FA8:21A8][2015-03-23T10:31:44]i319: Applied execute package: XamarinAndroidPlayer.msi, result: 0x80070643, restart: None
[1FA8:21A8][2015-03-23T10:31:44]e000: Error 0x80070643: Failed to execute MSI package.
[057C:1E2C][2015-03-23T10:31:44]i318: Skipped rollback of package: XamarinAndroidPlayer.msi, action: Uninstall, already: Absent
[1FA8:21A8][2015-03-23T10:31:44]i319: Applied rollback package: XamarinAndroidPlayer.msi, result: 0x0, restart: None
[057C:1E2C][2015-03-23T10:31:44]i329: Removed package dependency provider: {1E9CA118-4453-4B5A-ACF7-FC72424D1175}, package: XamarinAndroidPlayer.msi
[057C:1E2C][2015-03-23T10:31:44]i351: Removing cached package: XamarinAndroidPlayer.msi, from path: C:\ProgramData\Package Cache\{1E9CA118-4453-4B5A-ACF7-FC72424D1175}v0.1.1\
[057C:1E2C][2015-03-23T10:31:44]i330: Removed bundle dependency provider: {2c4d0216-7fce-4e77-a2b2-e1dd5f6da9ad}
[057C:1E2C][2015-03-23T10:31:44]i352: Removing cached bundle: {2c4d0216-7fce-4e77-a2b2-e1dd5f6da9ad}, from path: C:\ProgramData\Package Cache\{2c4d0216-7fce-4e77-a2b2-e1dd5f6da9ad}\
[1FA8:21A8][2015-03-23T10:31:44]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No
Comment 1 Will Schaller 2015-04-08 14:05:14 UTC
Hi Thao, 

Can you try the latest version, 0.3.7, from http://xamarin.com/android-player ?
I think this issue is fixed in it.

Will
Comment 2 Thao Le 2015-04-08 14:18:23 UTC
Hi Will,

I tried and got the same error message.
The installer rollback after finish installing Oracle VM VirtualBox 4.3.18

Thanks,

Thao
Comment 3 Will Schaller 2015-04-16 13:04:07 UTC
Hi Thao,

Interesting, must be a different issue.

Could you post these logs referenced in the log above?
'C:\Users\thaole\AppData\Local\Temp\Xamarin_Android_Player_20150323102900_0_VBoxInstaller_64bits.msi.log'

'C:\Users\thaole\AppData\Local\Temp\Xamarin_Android_Player_20150323102900_1_XamarinAndroidPlayer.msi_rollback.log'

'C:\Users\thaole\AppData\Local\Temp\Xamarin_Android_Player_20150323102900_1_XamarinAndroidPlayer.msi.log

If you want to try and get around this issue while we look into it, you might have some luck by launching the .msi installers directly. If you search in C:\ProgramData\Package Cache
for 
VBoxInstaller_64bits.msi
and 
XamarinAndroidPlayer.msi
and run them separately, that may do the trick.
Comment 4 Thao Le 2015-04-16 13:22:40 UTC
Created attachment 10788 [details]
Log file
Comment 5 Thao Le 2015-04-16 13:23:12 UTC
Created attachment 10789 [details]
log file 2
Comment 6 Thao Le 2015-04-16 13:23:33 UTC
Created attachment 10790 [details]
Log file3
Comment 7 scoroop 2015-06-16 18:17:47 UTC
Launch regedit

Navigate to:

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Network\

Change MaxNumFilters to 20 (decimal)

reboot

install again. Works like a charm.

You are welcome.
Comment 8 Ben Brewer 2015-07-21 11:38:15 UTC
We could not reproduce this.
Comment 10 Abhishek 2015-07-29 10:52:06 UTC
We have checked this issue with latest XAP, i.e.  XAP:15.29-v0.4.4 and we are
unable to reproduce the reported behavior. 

If you're still experiencing the issue, it may help completely clean your
install and reinstall the latest XAP build.

Please follow the following steps to completely clean your XAP installation:

1) Uninstall previous versions of XAP.
2) Open up VirtualBox and remove all of the XAP devices, choose to delete files.
3) Open the VirtualBox Virtual Media Manager and ensure there are no data.vdi,
system.vdi or sdcard.vdi files remaining. If there are, release and remove
them.
4) Delete C:\ProgramData\AndroidPlayer

As of now, I am marking this issue as RESOLVED NOT_REPRODUCIBLE. Please feel
free to reopen it if you will face this issue again after cleaning XAP
completely.