Bug 16220 - After updates are downloaded, I get "Updates require authorization"
Summary: After updates are downloaded, I get "Updates require authorization"
Alias: None
Product: Xamarin Studio
Classification: Desktop
Component: Updater ()
Version: 4.1.13
Hardware: PC Mac OS
: --- normal
Target Milestone: master
Assignee: Bugzilla
Depends on:
Reported: 2013-11-14 06:39 UTC by Magnus Johansson
Modified: 2017-05-10 23:35 UTC (History)
3 users (show)

Is this bug a regression?: ---
Last known good build:

Screen shot of error (41.97 KB, image/png)
2013-11-14 06:39 UTC, Magnus Johansson
Updater log file (3.10 KB, application/octet-stream)
2013-11-15 03:46 UTC, Magnus Johansson

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Description Magnus Johansson 2013-11-14 06:39:49 UTC
Created attachment 5421 [details]
Screen shot of error

Description of Problem:
After the latest updates has been downloaded, I get this error message:
"Error, updates require authorisation"

Steps to reproduce the problem:
1. Start Xamarin Studio on OSX 10.9
2. Download updates
3. Observe error message

Actual Results:
Error message as stated above

Expected Results:
Either the updates can be installed, or at least prompt me to start elevated (in Sudo?)

How often does this happen? 
Every time

Additional Information:
MAC OSX 10.9
Comment 1 Mikayla Hutchinson [MSFT] 2013-11-14 17:55:25 UTC
Strange, that error indicates that that it attempted to elevate but failed.

Could you please attach the updater log from ~/Library/Logs/XamarinStudio-4.0/Updater.log?
Comment 2 Magnus Johansson 2013-11-15 03:41:32 UTC
Today, when I tried again, it succeeded and prompt me for my credentials, as expected.
Log file attached,
Comment 3 Magnus Johansson 2013-11-15 03:46:01 UTC
Created attachment 5439 [details]
Updater log file

Well, this was not especially useful. It seems that the updater overwrites the log file instead of appending to it...
Comment 4 Mikayla Hutchinson [MSFT] 2013-11-15 14:24:33 UTC
Ah. Not much I can do until I get a repro or a log from a failed update. Glad it worked the next time round anyway!
Comment 5 Mikayla Hutchinson [MSFT] 2013-11-15 14:25:25 UTC
I'll leave the bug in NEEDINFO state for now, in case someone else encounters this and can provide the info.
Comment 6 Tommy Sadiq Hinrichsen 2014-01-18 15:15:01 UTC
I have the same issue, pasted log file here http://forums.xamarin.com/discussion/12475/update-requires-authorization
Comment 7 Tommy Sadiq Hinrichsen 2014-01-18 16:07:54 UTC
I have the same issue, pasted log file here http://forums.xamarin.com/discussion/12475/update-requires-authorization
Comment 8 Kirill Osenkov 2017-05-10 23:35:04 UTC
Unfortunately we don't have enough information to do anything about this right now, especially since 3 years have passed. We're resolving this for now.