Bug 12785 - Unable to install Xamarin.Mac on ML 10.8.2
Summary: Unable to install Xamarin.Mac on ML 10.8.2
Status: RESOLVED NOT_REPRODUCIBLE
Alias: None
Product: Xamarin.Mac
Classification: Desktop
Component: Installers ()
Version: 1.4.x
Hardware: PC Mac OS
: --- normal
Target Milestone: ---
Assignee: Rolf Bjarne Kvinge [MSFT]
URL:
Depends on:
Blocks:
 
Reported: 2013-06-20 06:41 UTC by Prashant manu
Modified: 2013-06-25 18:40 UTC (History)
5 users (show)

Tags:
Is this bug a regression?: ---
Last known good build:

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Related Links:
Status:
RESOLVED NOT_REPRODUCIBLE

Description Prashant manu 2013-06-20 06:41:21 UTC
Steps to reproduce:
1. open Xamarin.Mac1.2.21.dmg
2. Click Continue.
3. Enter valid activation key and click OK an then Activate.

Actual Result: When user try to install Xamarin.Mac 1.4.21, After entering valid activation code, it displayed as Activation successful but after clicking on Activate button it displayed error mentioned in screencast: http://screencast.com/t/KS0lCujk While we are succesfully able to activate on all other ML10.8.1 and 10.8.3 also on all Lion machines

Expected Result: User should be able to install Xamarin.Mac successfully on ML 10.8.2

Supplement info:
Install log: https://gist.github.com/atin360/20c4ee55eb045cf96f25

Environment details:
ML 10.8.2
Xamarin.Mac 1.4.21

Regression Status:
NOTE A REGRESSION: Also not able to install Xamarin.mac 1.4.8 on same machine
Comment 1 Saurabh 2013-06-20 14:50:24 UTC
We are able to install Xamarin.Mac 1.4.21 and 1.4.22 successfully on following ML machines. 

Environment info: 

Xamarin Studio
Version 4.0.8 (build 2)
Installation UUID: b1fc3b76-cf00-405e-a0a1-3839ac11fe6d
Runtime:
	Mono 2.10.12 (mono-2-10/c9b270d)
	GTK 2.24.16
	GTK# (2.12.0.0)
	Package version: 210120000

Apple Developer Tools
Xcode 4.5 (1839)
Build 4G182

Xamarin.Mac
Xamarin.Mac: 1.4.22

Xamarin.iOS
Not Installed

Xamarin.Android
Version: 4.7.10 (Starter Edition)
Android SDK: /Users/apple/Desktop/android-sdk-macosx
	Supported Android versions:
		2.1   (API level 7)
		2.2   (API level 8)
		2.3   (API level 10)
		3.1   (API level 12)
		3.2   (API level 13)
		4.0   (API level 14)
		4.0.3 (API level 15)
		4.1   (API level 16)
		4.2   (API level 17)
Java SDK: /usr

Build Information
Release ID: 400080002
Git revision: 0a09117dec1aed78c735ac46f7a50ae7d12f7a7a
Build date: 2013-05-16 19:36:29+0000
Xamarin addins: 78d0437c3f92ae13042f81e5fd9487e2c28d5fbc

Operating System
Mac OS X 10.8.1
Darwin Apples-iMac.local 12.0.0 Darwin Kernel Version 12.0.0
    Mon Aug  6 18:24:39 PDT 2012
    root:xnu-2050.9.1~1/RELEASE_X86_64 x86_64

********************************************************

Xamarin Studio
Version 4.0.8 (build 2)
Installation UUID: b1fc3b76-cf00-405e-a0a1-3839ac11fe6d
Runtime:
	Mono 2.10.12 (mono-2-10/c9b270d)
	GTK 2.24.16
	GTK# (2.12.0.0)
	Package version: 210120000

Apple Developer Tools
Xcode 4.5 (1839)
Build 4G182

Xamarin.Mac
Xamarin.Mac: 1.4.22

Xamarin.iOS
Not Installed

Xamarin.Android
Version: 4.7.10 (Starter Edition)
Android SDK: /Users/apple/Desktop/android-sdk-macosx
	Supported Android versions:
		2.1   (API level 7)
		2.2   (API level 8)
		2.3   (API level 10)
		3.1   (API level 12)
		3.2   (API level 13)
		4.0   (API level 14)
		4.0.3 (API level 15)
		4.1   (API level 16)
		4.2   (API level 17)
Java SDK: /usr

Build Information
Release ID: 400080002
Git revision: 0a09117dec1aed78c735ac46f7a50ae7d12f7a7a
Build date: 2013-05-16 19:36:29+0000
Xamarin addins: 78d0437c3f92ae13042f81e5fd9487e2c28d5fbc

Operating System
Mac OS X 10.8.1
Darwin Apples-iMac.local 12.0.0 Darwin Kernel Version 12.0.0
    Mon Aug  6 18:24:39 PDT 2012
    root:xnu-2050.9.1~1/RELEASE_X86_64 x86_64
Comment 2 Saurabh 2013-06-20 15:05:13 UTC
We are not able to install Xamarin.Mac 1.4.21 and 1.4.22 on following ML machines.

[Physical Machine]

Xamarin Studio
Version 4.0.9 (build 3)
Installation UUID: 0b7eaebc-a0ed-4b58-81df-91e378cad28c
Runtime:
	Mono 2.10.12 (mono-2-10/c9b270d)
	GTK 2.24.16
	GTK# (2.12.0.0)
	Package version: 210120000

Apple Developer Tools
Xcode 4.6.2 (2067.2)
Build 4H1003

Xamarin.iOS
Version: 6.3.6.76 (Starter Edition)
Hash: cdd868f
Branch: 
Build date: 2013-03-06 10:32:55-0400

Xamarin.Android
Version: 4.7.9 (Starter Edition)
Android SDK: /Users/Admin_Mac/Desktop/android-sdk-macosx
	Supported Android versions:
		2.2   (API level 8)
		2.3   (API level 10)
		3.1   (API level 12)
		4.0   (API level 14)
		4.0.3 (API level 15)
		4.1   (API level 16)
		4.2   (API level 17)
Java SDK: /usr
java version "1.6.0_45"
Java(TM) SE Runtime Environment (build 1.6.0_45-b06-451-11M4406)
Java HotSpot(TM) 64-Bit Server VM (build 20.45-b01-451, mixed mode)

Xamarin.Mac
Xamarin.Mac: Not Installed

Build Information
Release ID: 400090003
Git revision: 227b031b4ab7c3c0a956f1943b0a41a5d47cb62e
Build date: 2013-06-06 23:10:28+0000
Xamarin addins: 0cecca333a1262ef9c90755965bafa8029aca443

Operating System
Mac OS X 10.8.2
Darwin Admin-Macs-Mac-mini.local 12.2.1 Darwin Kernel Version 12.2.1
    Thu Oct 18 12:13:47 PDT 2012
    root:xnu-2050.20.9~1/RELEASE_X86_64 x86_64

************************************************************
(Mountain Lion VM)

Xamarin Studio
Version 4.0.8 (build 2)
Installation UUID: a8cfe20b-2d57-4b33-aab1-af314eade29d
Runtime:
Mono 2.10.12 (mono-2-10/c9b270d)
GTK 2.24.16
GTK# (2.12.0.0)
Package version: 210120000

Apple Developer Tools
Xcode 4.6.2 (2067.2)
Build 4H1003

Xamarin.iOS
Not Installed

Xamarin.Mac
Xamarin.Mac: Not Installed

Xamarin.Android
Not Installed

Build Information
Release ID: 400080002
Git revision: 0a09117dec1aed78c735ac46f7a50ae7d12f7a7a
Build date: 2013-05-16 19:36:29+0000
Xamarin addins: 78d0437c3f92ae13042f81e5fd9487e2c28d5fbc

Operating System
Mac OS X 10.8.4
Darwin Jatins-iMac-2.local 12.4.0 Darwin Kernel Version 12.4.0
    Wed May  1 17:57:12 PDT 2013
    root:xnu-2050.24.15~1/RELEASE_X86_64 x86_64
Comment 3 PJ 2013-06-20 15:31:08 UTC
Thought it might be something like the Xcode version, as the working ones are 4.5 and the non working ones are 4.6.2, but I just installed and activated on 10.8.3 with Xcode 4.6.2 just fine.

I've got a 10.8.2 VM spinning up, I'll see if I can reproduce with that for some reason.

Most notably, the same machine cannot be activated on with 1.4.8: "NOT A REGRESSION: Also not able to install Xamarin.mac 1.4.8 on same machine".

If we haven't seen this issue in the wild from customers with 1.4.8 and nobody else can reproduce, I am fine moving forward with this release.
Comment 4 Rolf Bjarne Kvinge [MSFT] 2013-06-20 17:13:44 UTC
I can't reproduce either.

Note that I've never before seen the installer fail when activation succeeds.
Comment 5 PJ 2013-06-25 18:40:36 UTC
The 360logica team can still reproduce this, but nobody else can. Aaron, do let us know if this is reported by anyone else, or if anyone has an idea for reproduction.

Here's what they said they've done:


"Nischal also devoted time in investigating Xam.mac installation related issue Bug 12785 and tried to install xam.mac by:
a) Changing permission level of directory structure
b) Via Admin enabling root user access
c) creating a new user admin
d) running disk utility
e) removing launching agents and trying again.
but not able to install Xamarin.Mac on ML 10.8.2"


Then another day:

"Today we have checked Issue 12785  on Fresh VM of Mountain Lion 10.8.2 and we are still seeing this issue on fresh VM as well not able to install Xamarin.Mac 1.4.22"

Any further thoughts? For now, RESOLVED WORKSFORME.