Bug 11768 - Error retrieving update information, while update is available
Summary: Error retrieving update information, while update is available
Status: VERIFIED FIXED
Alias: None
Product: Xamarin Studio
Classification: Desktop
Component: Updater ()
Version: 4.0.3
Hardware: Macintosh Mac OS
: --- normal
Target Milestone: ---
Assignee: Bugzilla
URL:
Depends on:
Blocks:
 
Reported: 2013-04-13 03:18 UTC by Maxim
Modified: 2015-01-19 04:33 UTC (History)
3 users (show)

Tags:
Is this bug a regression?: ---
Last known good build:

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Related Links:
Status:
VERIFIED FIXED

Description Maxim 2013-04-13 03:18:33 UTC
My colleagues told me that they have updated to new versions of XS and MonoTouch.

Yet I couldn't update. Message "Error retrieving update information" appeared.
Comment 1 Mikayla Hutchinson [MSFT] 2013-04-13 17:49:04 UTC
This may be an error with your license. Please contact support@xamarin.com.
Comment 2 Maxim 2013-04-14 04:33:05 UTC
If so, I suggest two ideas:
- In XS's update window write more descriptive error reason;
- In store.xamarin.com -> computers write computers names instead of "Mac Workstation". Thus, it's simple to understand if I should deactive license on old Mac or so.

I'd mail to support.
Comment 3 Mikayla Hutchinson [MSFT] 2013-05-15 17:31:28 UTC
This is now fixed.
Comment 4 Marius Ungureanu 2014-10-06 11:06:05 UTC
I think you meant to mark this as fixed, Michael.
Comment 5 Prashant manu 2015-01-19 04:33:58 UTC
Now latest updates are shown correctly at updater window and able to update successfully.

Environment Info:
Xamarin Studio
Version 5.7.1 (build 13)